Privacy Policy

Privacy Policy for ETO Logistics

Last Updated: May 24, 2025

1. Introduction

ETO Logistics ("we," "our," or "us") is committed to safeguarding the privacy and security of the information shared by our business partners, clients, and prospective clients ("you" or "your company"). This Privacy Policy outlines how we collect, use, and disclose information when your company interacts with our website [Your Website URL, e.g., www.etologistics.com] (the "Site"), engages our freight and logistics services, or communicates with us. By utilizing our Site and services, you consent to the practices described in this policy.

2. Information We Collect from Businesses & Individuals

We collect various types of information necessary to provide our logistics services and manage our B2B relationships:

• Company & Operational Data:
   
  • Company name, legal structure, registration details.
  • Business addresses, billing addresses.
  • Contact information for company representatives (e.g., names, job titles, business email addresses, phone numbers, department details).
  • Service-related information (e.g., freight details, shipment origins/destinations, cargo descriptions, weight, dimensions, specific handling instructions, customs documentation data).
  • Operational data (e.g., pickup and delivery schedules, tracking information, proof of delivery, performance metrics related to our services).
  • Financial and payment information (e.g., bank details, payment terms, handled securely through certified payment processors).
  • Supply chain data relevant to providing logistics solutions.

• Communication Data:
   
  • Records of correspondence, emails, and phone calls with our team.
  • Information provided in service inquiries, quote requests, or support tickets.

• Website Usage Data:
   
  • Information automatically collected as your representatives navigate our Site (e.g., IP addresses, browser type, pages visited, time spent, referral sources). This helps us improve our Site's functionality and user experience for our business clients.

• Cookies and Tracking Technologies:
   
  • We utilize cookies and similar technologies to enhance Site functionality, understand user behavior, and personalize experiences. These technologies may collect information about your representatives' Browse activities on our Site. You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information primarily to:

• Provide and Manage Services: Fulfill service requests, process quotes, manage shipments, provide tracking updates, facilitate billing, and handle claims.
• Relationship Management: Establish, maintain, and strengthen our business relationship with your company, including account management and customer support.
• Operational Efficiency: Optimize routes, improve logistics processes, enhance service delivery, and develop new, tailored logistics solutions.
• Communication: Send service-related notifications, operational updates, invoices, and, with your consent, marketing communications about services that may benefit your business.
• Site Improvement: Analyze website usage to enhance functionality, user experience, and content relevance for our business audience.
• Security & Compliance: Detect and prevent fraud, ensure the security of our systems, and comply with legal and regulatory obligations.
• Analytics: Conduct internal research and analysis to better understand market trends and refine our service offerings.

4. How We Share Your Information

We understand the sensitivity of B2B operational data and share it judiciously:

• For Service Provision: We share necessary operational data with essential third-party partners involved in the logistics chain (e.g., carriers, drayage providers, customs brokers, warehouses, freight forwarders) strictly for the purpose of executing the services you request. These partners are contractually obligated to protect your data.
• With Service Providers: We engage third-party service providers (e.g., IT support, cloud hosting, CRM platforms, email marketing services) who assist us in operating our business. They are bound by confidentiality agreements and are prohibited from using your data for other purposes.
• For Business Transfers: In the event of a merger, acquisition, or asset sale, your company's information may be transferred as part of the business assets. We will provide notice before such a transfer.
• For Legal Reasons: We may disclose information if required by law, subpoena, or valid governmental request, or to protect our rights, property, or safety, and that of our clients or others.
• With Your Consent: We may share information for any other purpose with your explicit consent.
• We DO NOT sell your company's or your representatives' personal or operational data to third parties.

5. Data Security

The security of your company's data and your representatives' personal information is paramount. We implement robust administrative, technical, and physical safeguards designed to protect against unauthorized access, disclosure, alteration, and destruction. Our security measures include [mention general types of security, e.g., encryption, access controls, firewalls, secure data centers]. While we strive for absolute security, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your company's and your representatives' data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for ongoing service provision, billing, legal compliance, dispute resolution, and enforcement of our agreements.

7. Your Data Protection Rights

Company representatives whose personal data we process may have certain data protection rights under applicable laws. 

These may include the right to:

• Access the personal data we hold about them.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of personal data under certain conditions.
• Object to or request restriction of processing of their personal data.
• Request data portability.
• Withdraw consent for processing where consent was the legal basis.

To exercise any of these rights, please contact us using the details in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

8. Children's Privacy

Our Site and services are intended for businesses and are not directed to individuals under the age of 18 ("Children"). We do not knowingly collect personal information from anyone under 18.3 If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Links to Other Websites

Our Site may contain links to third-party websites not operated by us. We are not responsible for the content, privacy policies, or practices of any third-party sites. We strongly advise you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our Site and revising the "Last Updated" date. We encourage you to review this policy regularly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• By Email: etlogistics386@gmail.com
• By Phone: (704)890-3363

LEGAL DISCLAIMER: This Privacy Policy template is provided for informational purposes only and does not constitute legal advice. It is essential to consult with a qualified legal professional to draft a privacy policy that is precisely tailored to ETO Logistics' specific business operations, data handling practices, and complies with all applicable national, state, and local privacy laws and industry-specific regulations (e.g., transportation, logistics). ETO Logistics is not responsible for any legal ramifications resulting from the use of this template without professional legal review.